GENERAL | |
| What services do we provide? | Traditional Chinese wedding attires rentals and sales for both brides and groom as well as accompanying accessories such as Traditional Hair Accessories (头饰), Chinese Fan (团扇), Chinese Veil (盖头), Red Hydrangea (绣球), Traditional Shoes (绣花鞋). |
| How long in advance should I start looking? | Our recommendation would be to start looking approximately 3 – 6 months before the actual day to ensure that the piece you are interested in is not already sold out or reserved. |
| What are the prices like? | Prices vary between pieces depending on the type of wedding attire rented starting from $128. |
RENTAL POLICY | |
| How long is the rental period? | All rentals will be for a standard period of 7 days starting from reservation pick-up date and will not be splittable into multiple periods. |
| Will it be cheaper if I rent for a shorter duration? | Unfortunately prices will be the same as the standard 7 days duration as all wedding attires are thoroughly cleaned after each rental regardless of rental duration. |
| Can I get an extension on my rental? | Yes definitely! The additional charges will be pro-rated accordingly based on the standard 7 days rental duration. |
| What’s the procedure like for gown fitting? | Once an appointment booking has been made (here), we will assist with the Kua fitting on your appointment day. Do browse the designs (here) ahead of the appointment for any preferences you might have for us to better find the perfect piece for your big day! |
| Are accessories included? | Yes, basic accessories are included as part of the rental and will be selected on the day of collection. |
| Do I need to clean the kua before returning? | Separate cleaning is not required since basic cleaning services is included in the rental cost. |
OTHER | |
| What if I decide to change the Design / Date? | Design / Date changes will be permitted more than 30 days from pick up date subjected to availability. |
| What is the cancellation policy? | 50% of the rental fee will be charged for rental cancellation more than 90 days from pick up date; Rental fee will be non-refundable for cancellations less than 90 days from pick up date. |
| What if I damaged the kua on accident? | In the unlikely scenario that the rented Kua / Accessories are damaged, the items will be charged at sales prices. |